Catering Terms & Conditions
1. Crockery Options
Option 1: Insta-Worthy Disposable Packaging
All food is delivered in high-quality, eco-friendly disposable containers. The cost of this packaging is included in the menu pricing. No additional packaging or service charges apply.
Option 2: Permanent Platters & Bowls (Hire Service)
Food is presented on Fego’s own ceramic or permanent serving ware.
A hire fee of £5 per platter or bowl will apply and will be confirmed upon receipt of your order.
A refundable deposit equal to 10% of the total catering bill is required in advance.
An inventory of all hired items will be recorded at both delivery and collection.
Any missing or damaged items will be charged at full replacement value and deducted from the deposit.
The deposit will be fully refunded within 7 working days of return, provided all items are returned in good condition.
A £20 collection charge applies unless the customer returns all hired items to a Fego location.
Customers opting to return items themselves must confirm this with Fego at the time of order.
2. Delivery & Collection Charges
A flat delivery charge of £10 applies to all orders.
For orders using permanent platters and bowls, a collection fee of £20 will apply unless all items are returned to a Fego location by the customer.
All return arrangements must be agreed with Fego at the time of ordering.
3. Minimum Order Value
The minimum order for all catering bookings is £200 (excluding delivery, collection, and hire charges).
Fego reserves the right to decline orders that do not meet this threshold.
4. Cancellation Policy
7 or more days’ notice: No charge.
4–6 days’ notice: 50% of the total catering cost will be charged.
Less than 4 days’ notice: 100% of the total catering cost will be charged.
All cancellations must be confirmed in writing.
5. Deposit & Payment Policy
For events booked more than 30 days in advance, a 25% deposit is required to secure your order.
Full payment is due 14 days prior to the event date.
Deposits are refundable in accordance with the cancellation policy and subject to the safe return of any hired items.
No booking will be confirmed until the deposit has been received.
We reserve the right to cancel any unconfirmed booking after this deadline.
6. Menu Changes & Substitutions
We do our best to ensure all items are available as listed. However, from time to time, supplier issues may affect ingredient availability.
Should substitutions be necessary, we will contact you in advance to discuss alternatives.
No changes will be made without the client’s agreement.
7. Late Amendments by Client
We will always try to accommodate last-minute changes. However, requests made within 72 hours of delivery may not be possible and may incur additional charges.
8. Allergies & Dietary Requirements
It is the client’s responsibility to inform us of any allergies or dietary requirements at the time of booking.
While we take care to reduce the risk of cross-contamination, all food is prepared in a kitchen where allergens are present.
Therefore, we cannot guarantee that any item is entirely allergen-free.
9. Ownership & Liability
Once food has been delivered and accepted by the client, Fego assumes no further responsibility for storage, handling, or consumption.
The client accepts full liability for food safety from the point of delivery onward.
10. Right to Refuse or Cancel Orders
Fego reserves the right to decline or cancel orders at our discretion. This may include orders that:
Do not meet our minimum order value
Exceed our production or staffing capacity
Fall outside our delivery zones
Are deemed impractical due to operational constraints
11. Payment Terms
Full payment is required in advance unless otherwise agreed in writing.
Fego reserves the right to withhold delivery if payment has not been received in accordance with agreed terms.