Fego T&Cs & Privacy Policy 2019-03-14T12:33:33+00:00

OUR PRIVACY PROMISE

Updated February 2019

Thank you for visiting our website. At Fego we want to make sure you feel reassured about what happens when you browse hellofego.com or give us any of your information. Formal’s not our style so we’ve made this as easy to read as we can.

Fego is registered as a company in the UK as Fego Operations Limited. Our registered company number is 05920470. Our registered office address is Ground Floor, 2 Compton Way, Witney, Oxfordshire OX28 3AB

We are committed to protecting your Personal Data; in future mentions, we’ll refer to this as your ‘Information’ when you’re on our website. This Privacy Policy explains how Fego collects, records and uses information about you. It also explains the choices you can make about the way your information is collected and used. If you provide us with Personal Data, you are giving your consent to accepting this Privacy Policy.

All information will be held and used in accordance with the General Data Protection Regulation (the “Regulation”).

If you do not agree to anything set out in this Privacy Policy, you should not use the “Site” or sign up to our newsletter with your email.

PERSONAL INFORMATION

When you visit our “Site” (on a mobile device, tablet or desktop) you may provide us with information personal to you, such as your name, your address, your email address, your mobile phone number and your date of birth (your “Information”). You may provide additional “Information” if you wish. We promise to:

  • Only contact you by the method you have selected.
  • To never pass on your details to any other company without your expressed permission and then it would only be to provide you with an added benefit.
  • To always allow you to opt-out and unsubscribe at any time. Each communication from us provides a simple and immediate opt-out option.

Third party sites, which process your data, are MailChimp and social media sites including Facebook, Instagram and Twitter.

Please note that you do not have to register or opt-in to this service to use our website.

PRIVACY POLICY

Fego Operations Ltd. (“Fego”) believe that addressing consumer concerns about privacy online is important. Fego treats website user information submitted through this Site as privileged and will not abuse this trust by providing this information to any third party. On this page Fego presents the company policy on electronic information gathering.

CONFIDENTIALITY

Fego does not offer, sell, lease, rent, loan, transfer, trade, publish, or provide any customer information to any third party. All Fego group employees or subcontractors that may come in contact with personal information are bound by a confidentiality agreement to ensure that they exercise the same level of care when handling your personal information.

COLLECTION AND USE OF INFORMATION

By using this Site, you acknowledge and consent to Fego collecting and processing data submitted by you, including the following data:

  • Personal data (including contact details) submitted in electronic forms on this Site including information provided at the time of subscribing to our news email service, submitting feedback about our business, requesting further information or services or reporting a problem with the Site.
  • Details of your visits to this Site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
  • If you contact Fego, a record of that correspondence may be kept.
  • We may use information held about you in the following ways:
    • To ensure that content from this Site is presented in the most effective manner for you and for your computer.
    • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
    • To carry out our obligations arising from any contracts entered into between you and us.
    • To allow you to participate in interactive features of this Site, when you choose to do so.

USE OF COOKIES

Our Site uses cookies (small text files that are sent by websites and stored on your computer) to store information about your online browsing. We use cookies to help us make the best use of the technology available to us and to enhance your experience of the Site. We will not attempt to link cookies to individuals and we will not share the cookie with any other site. If the use of cookies makes you uncomfortable, we urge you to set your browser preferences to refuse to accept cookies from this Site. Doing so will not affect the information available to you.

DATA STORAGE

Fego will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We won’t keep your “Information” for longer than is necessary for our legitimate business purposes or than is required by law.

DATA SECURITY

Fego uses all reasonable security measures to ensure that any and all personal information collected is protected. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to this Site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

DATA QUALITY AND ACCESS

Fego has an “open-door” policy regarding the maintenance of information we hold and use. Please contact us at any time in any manner to notify us of changes or request for removal from our database. To protect your privacy and security, we’ll take reasonable steps to verify your identity before providing copies of any relevant materials.

CHANGES TO THIS PRIVACY POLICY

From time to time, we may revise this Privacy Policy to reflect new company initiatives, services, changes in the law or technology. Any changes we make to this Privacy Policy will be posted on this site so that you are always informed of the latest version. We’ll also include the date of the most recent revisions at the top of this page.

RECRUITMENT

If you are contacting us regarding joining our team, please be aware that the information you provide will be shared with the relevant Fego restaurant you are hoping to join. Your information will only be used for the purpose and process of recruitment. All information will be held in accordance with privacy legislation, the most recent of which is the General Data Protection Regulation 2018.

CONTACTING FEGO

If you have any questions or comments about this Privacy Policy please feel free to get in touch with us. You can write to us at: Fego, 59 High Street, Marlow, Buckinghamshire, SL7 1AB.

FEGO TERMS & CONDITIONS (T&Cs)

Please note that Fego management reserves the right to refuse service to any individual, at any time, for any reason. We believe in providing a safe working environment for all our team members, We operate a Zero Tolerance policy for guests projecting aggression towards our employees & teams, any guest perceived as doing so will be asked to leave our venues with immediate effect.

Bookings and reservations: We Do not operate a booking or reservation system at any of our venues before 5pm, any bookings accepted during this period by the venue are at the Duty Managers discretion only and are not a guarantee. Bookings after 5pm at Banstead & Beaconsfield are subject to a 30% capacity policy where we will only accept bookings up to the capacity of 30% for each venue and reserve 70% of capacity for walk-in guests.

Fego Discount cards: Through the use of promotional data cards at our venues, you are consenting to the use of your data by Fego only, we will not share your data with any third party without prior permission. Discounts/promotions are not available in conjunction with any other offer and may be retracted at any time. They are not redeemable beyond their stipulated expiry date. They are not redeemable if you do not consent for your data to be held & used by Fego for marketing purposes.

Promotions: Are not available in conjunction with any other offer.

Fego Nights & Fego Events: Are offered at the discretion of each participating venues Duty Manager and cannot be deviated from, or perceived differently to as intended or manipulated beyond what the offer states.

Music nights at Fego Banstead & Fego Beaconsfield – Valid only at these participating stores. Subject to cancellation at any time, Fego and Fego Venues are not responsible for the cancelation of performances by third parties.

Individual offers:

2019 Valentines day at Fego Banstead & Fego Beaconsfield: Valid only at these participating stores. Valid 14/02/19 5pm – 10pm. One complimentary bottle of house Prosecco (750ml) per two guests when both order either a starter and main or main & dessert two course from our evening menu & evening specials menu where applicable. Only redeemable for one per two guests per visit.

Friendship Night Fego Banstead & Fego Beaconsfield: Valid only at these participating stores. Valid every Tuesday 5pm – 10pm 2019. Bring your friend & they eat free* When both purchasing from the Big plates, Grills, salads or pizza section of our evening menus, cheapest item deducted from final bill. Only redeemable for one per guest per visit..

Burger & a Bevvy Night Fego Banstead & Fego Beaconsfield: Valid only at these participating stores. Valid every Wednesday 5pm – 10pm 2019. Offer Inclusive of: Cheese Burger; OR Chicken Burger; OR Cod Burger; OR Falafel Burger with a choice of: 330ml House Beer; OR 125ml House Wine; OR Any 330ml Soft drink. £13.50 per guest. Only redeemable for one per guest per visit.

Prosecco Night Fego Banstead & Fego Beaconsfield: Valid only at these participating stores. Valid every Thursday 5pm – 10pm 2019. When  purchasing any item from the Big plates, Grills, salads or pizza section of our evening menu, receive a complimentary 125ml glass of Prosecco.

Steak & Wine Night Fego Banstead & Fego Beaconsfield: Valid only at these participating stores. Valid every Friday 5pm – 10pm 2019. 6oz Sirloin steak & a 175ml glass of Malbec, £18.95.

Fego Hour Fego Banstead & Fego Beaconsfield: Valid only at these participating stores. Monday to Saturday 5pm until 7pm at Fego Banstead & Tuesday to Saturday 5pm until 7pm at Fego Beaconsfield. Offer is applicable to 50% off all cocktails & Gins listed in our drinks menu, during this period. Any drinks ordered during this period will be automatically discounted if paying the bill outside of the stipulated window.

Fego 50% Coffee Competition: Open for entries 16/02/19 – 28/02/19, entries close at midnight on Thursday 28th February 2019, 10 winners will be announced on March 1st. The competition is operated by a third party platform and winners will be chosen at random by an independent automated program. Entries to the competition are in multiple form through visiting FegoUK on Facebook & Instagram in addition to visit hellofego.co./fegostories & providing your contact details. The winners will receive a card, either through post or via collection at venue, that will entitle them to 50% off up to two coffee’s a day for 2019. The offer expires at 23;59 on 31/12/19. Through entering you agree to the Fego full privacy policy and GDPR statement, and in doing so agree to us holding your data and contacting you.

Fego 5+5% Club Card: Working in collaboration with selected clubs, we are offering a 5+5% club card to their members subject to approval to receive 5% off their entire bill at the participating venue stipulated only. The respective participating club will receive a reimbursement of 5% of all revenue generated by their members dining at Fego. Not available in conjunction with any other offer, inclusive of but not limited too, Fego nights & Fego Happy Hour. Valid until 31/12/19.

Mothers day 2019: Sunday 31st March 2019, 9am until 5pm. A complimentary 125ml glass of Prosecco or 125ml house wine or any soft drink will be provided to all guests identifying as mothers when purchased with a Fego Breakfast or Fego Brunch meal.

Over 18 Policy: Fego operates a challenge 25 policy for all alcohol sales, if you are lucky enough to appear under 25 you may be asked to provide proof of ID through either a valid Driving License or a valid Passport or a PASS Identity card. Offers that are inclusive of alcohol will be subject to a soft drink alternative if legal proof of age cannot be established.

Allergens & Dietary Requirements: although every care is taken to avoid cross-contamination Fego & Fego Venues cannot guarantee that any food served will be free of the fourteen allergens, as foods are prepared in the same environment. We operate a Gluten Friendly, Vegetarian Friendly, Dairy friendly and Vegan friendly policy wherein we use ingredients that are free from respective allergens & adhere to respective dietary requirements, but are not a guarantee.