With eight restaurants across four counties, it’s hard to imagine that a group with around one hundred and fifty team members could legitimately call itself close-knit, but that’s exactly what Fego have successfully managed to build.
‘The emphasis on Fego as a family is hugely important to us,’ says Vanessa, HR Manager for the group. ‘We understand that for most people working full time, you can spend more of your day at work than at home, so it should be an enjoyable environment. We don’t want people with us who come to work, earn their wages and then go home, we want to be a place where people care about Fego and each other, as well as seeing that we genuinely care about them as individuals too.’
But what does this mean in practice? With average staff retention in hospitality sitting at 70% as compared to the national average of around 85%, Fego are proud to have a retention rate of 90%. Particularly in hospitality where there is a well-documented shortage in labour and skills, this is testament to people joining and staying with the group because they actually want to be a part of Fego.
‘The company ethos and values are largely built around people; both those who join us as guests and those who join our teams,’ explains Vanessa. ‘Working patterns and hours are as fair as possible, for example, we are closed on Christmas Day and Boxing Day as well as New Years Day and we try and ensure our teams have a reasonable work-life balance. Our teams have autonomy in business decisions, with each restaurant being run as an individual, personality-filled entity, which encourages a true feeling of belonging and being part of something great, rather than just ‘’an employee’’.’
One of the top three reasons why people leave their jobs is a lack of progression. At Fego, an emphasis on ‘building not buying’ teams is evident, with five of the eight current Restaurant Managers having worked their way up through the group, and all of the current eight Assistant Managers internally promoted team members.
But 2019 is certainly by no means a year to sit back and relax. With further squeezes on available candidates anticipated across the hospitality sector as a whole, Fego needs to become ever more appealing as a number one destinate for great people to want to work. Key focuses are looking at reward and benefits for the group, keeping the offering competitive, attractive and fun for teams.
‘We will be looking at our Employer Brand this year, and asking three key questions to our teams; why did you join Fego, what do you like best about working at Fego and what could we do better? A constant and evolving focus on people is imperative to retaining the industry’s top people and complacency or indifference can never have a place in how we view our teams. Our people are the best thing about our business and it’s important that we look after them. Work should be rewarding, challenging and above all else, fun!’
Want to join our team or find out more? Email firstname.lastname@example.org 😃